We intend to look after your best interests and treat you fairly in all aspects of your dealings with us.

What we will do for you:

  • Provide you with clear information about our products and services including any fees and charges
  • Provide you with advice that is suitable and tailored to your individual circumstances.
  • Recommend a debt solution that we consider suitable for you from the available solutions within your affordability.
  • Advise you on alternative free to consumer debt advice and counselling
  • We will endeavour to answer any questions you may have about our services clearly and accurately.
  • Give you access to our complaints procedure if you become unhappy with our services.

What you can help us with:

  • Tell us about your income, expenditure, assets and financial circumstances so that we can assess your situation and ascertain your true affordability.
  • Inform us about changes to your circumstances that may affect your affordability for your chosen solution.
  • Advise us if you don’t understand any part of our service or the product that we have discussed.
  • Let us know if you think there are any aspects of our services that we can improve on.