Treat Customers Fairly

We intend to look after your best interests and treat you fairly in all aspects of your dealings with us.

What we will do for you:

Provide you with clear information about our products and services including any fees and charges
Provide you with advice that is suitable and tailored to your individual circumstances.
Recommend a debt solution that we consider suitable for you from the available solutions within your affordability.
Advise you on alternative free to consumer debt advice and counselling
We will endeavour to answer any questions you may have about our services clearly and accurately.
Give you access to our complaints procedure if you become unhappy with our services.

What you can help us with:

Tell us about your income, expenditure, assets and financial circumstances so that we can assess your situation and ascertain your true affordability.
Inform us about changes to your circumstances that may affect your affordability for your chosen solution.
Advise us if you don’t understand any part of our service or the product that we have discussed.
Let us know if you think there are any aspects of our services that we can improve on.

I was worried about my debt but also worried about how constricting some debt solution plans can feel. Back2Credit explained everything simply so I could understand, and offered me a solution that gave me flexibility and affordability, and has taken a massive weight off my shoulders so I can work on the debt instead of worrying about it.

James

This company have been nothing but supportive from the start. When I came to B2C I was an anxious mess because of my financial situation, they made me feel comfortable and have helped me none stop over the last 2/3 years. I recommend this company to any one who needs the help.

Chloe B

They I formed me of everything every step of the way, they weren't pushy they simply went through everything with me, laid out my options and let me choose what was right for me.

Thema

B2C understand that debt isn’t just as simple as ‘paying it off’ they get that people have other commitments and that one month may not be the same as another month and things can happen that can effect payments. B2C have always reassured me that they can help.

Chloe T

I was worried about my debt but also worried about how constricting some debt solution plans can feel. Back2Credit explained everything simply so I could understand, and offered me a solution that gave me flexibility and affordability, and has taken a massive weight off my shoulders so I can work on the debt instead of worrying about it.

James

This company have been nothing but supportive from the start. When I came to B2C I was an anxious mess because of my financial situation, they made me feel comfortable and have helped me none stop over the last 2/3 years. I recommend this company to any one who needs the help.

Chloe B

They I formed me of everything every step of the way, they weren't pushy they simply went through everything with me, laid out my options and let me choose what was right for me.

Thema

B2C understand that debt isn’t just as simple as ‘paying it off’ they get that people have other commitments and that one month may not be the same as another month and things can happen that can effect payments. B2C have always reassured me that they can help.

Chloe T

Our help and support is tailored to you

If you would prefer to talk to one of our trained debt advisors, our team are on hand to support you every step of the way. Request a call back, of call us today* on

Request a call back

0121 325 3800

*Our offices are open Mon-Thurs, 9:30am-7pm, Fri 9:30am-4:30pm, if you request a call back out of hours we will be in touch as soon as we can.